Bookings Terms and Conditions for Cusgarne Manor

1. THE CONTRACT

The Contract for accommodation will be between Fiona Sherriff T/A Cusgarne Manor (referred to as “us”, “we” or “our”) and the person making the booking and all other guests (referred to as “you” or “your”) in the following booking terms and conditions. As Cusgarne Manor is located in England, you and we agree that the laws of England will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until the Deposit, referred to in Clause 2 below, has been received. The Contract will be subject to these booking terms and conditions, and must be complied with. All guests must be over 18 years of age.

2. DEPOSIT AND PAYMENT

Your booking (“Booking”) may be placed over the telephone, by email or online via our reservation system or online travel agent. Where your Booking is communicated to us by telephone or by email, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of thirty per cent (30%) of the full cost of your Booking (the “Deposit”).

The Deposit must be paid within two (2) days of the Booking being placed.

The balance of the rental will be due for payment fourteen (14) days prior to your holiday commencement date (the “Holiday Commencement Date”).

If you paid the Deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.

If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking. If your Booking is made less than fourteen (14) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

No entry to the property will be allowed without payment, in full, being cleared beforehand.

We accept online payment with most major credit or debit cards and by bank transfer.

3. CANCELLATION

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.

We offer Flexible Cancellation which removes the stress and worry from booking your holiday. You can cancel your Booking and obtain a full refund of the lodging costs you have paid for up to seven (7) days before the Holiday Commencement Date. For example if your Holiday Commencement Date is a Saturday, then you can cancel as late as the prior Saturday. However, we ask that you give us as much notice as possible about your cancellation.

If you cancel later than seven (7) days before the Holiday Commencement Date then we cannot refund your Booking and we will have incurred costs and are unlikely to be able to re-let the accommodation in such a short period of time.

For this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

4. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.

5. PERIOD AND OTHER TERMS OF HIRE

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.

Unless expressly agreed by us in writing, you should not arrive before 4 pm on the Holiday Commencement Date, and you must leave and vacate the room/cottage by 10.30 am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.

You must not use the property except for the purpose of a holiday during the Holiday Period.

The Contract to stay in the property for the Holiday Period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable now or at the end of the Holiday Period. You may not sub-let the property.

6. NUMBER OF PERSONS

Under no circumstances may more than the maximum number of persons stated on our website occupy the room or cottage. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your group must not use our facilities without prior permission.

7. OUR LIABILITY

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your group for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

8. CARE OF THE PROPERTY AND COMMUNAL AREAS

You are responsible for the areas you use, and are expected to take all reasonable care of the furniture, pictures, fittings and effects. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the Holiday Period. You must not use the room or communal areas for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other guests.

Smoking is not allowed indoors. An outdoor ashtray is available and must be used.

You must ensure the room is securely locked when not occupied by you.

9. DAMAGES AND BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.

If you lose a key we will replace it upon you paying for the cutting of a new one.

10. WIFI AND INTERNET

Free wifi and broadband internet is provided for your reasonable use. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.

11. RIGHT OF ENTRY

We shall be allowed the right of entry to the room at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

12. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live on site and will do our best to resolve any problem.

13. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without our express written permission. Fireworks are not allowed without our express written permission. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.

14. PETS

Dogs are permitted to stay in some of the properties at Cusgarne Manor. Please see our Dog Policy for details.

15. CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk. If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six (6) months.

Cusgarne Manor

January 2024